To be eligible for a refund or exchange on any catalog item, the customer must contact us within thirty (30) days of receiving the product.

For any merchandise, whether defective or not, Kratom Virtue does not cover the cost of return shipping. Before being shipped, every order at Kratom Virtue is carefully inspected and packaged.

After our products are delivered to the shipper, Kratom Virtue does not take responsibility for their condition. When a product is shipped to a customer for exchange, Kratom Virtue will pay the shipping charges.

NOTICE: In order for the customer to be eligible for a refund, all return requests must include the original product — whether defective or not — in unopened, undamaged condition, in order for the client to be eligible for a reimbursement. Heat-sealed mylar resealable bags are used to package every Kratom Virtue product. A product cannot be eligible for a refund if the heat seal is broken. Kratom Virtue does not provide refunds for opened products and retains the right to refuse product refunds on dubious returns.

Kratom Virtue requires the original product to be returned in order to be eligible for an exchange or store credit. We retain the right to reject return requests, even though we do not demand that a product returned for store credit be in its original, unopened, and undamaged state. Additionally, Kratom Virtue maintains the right, following an inspection of any returned goods, to refuse an exchange or credit. Kratom Virtue will not send a returned item back.